FAQ

Frequently Asked Questions


Mobile Security Coventry, Warwickshire, Stratford Upon Avon & Leamington Spa


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  • Is your key holding and Alarm response really a £1 a day?

    Yes, generally speaking,, our keyholding and alarm response service works out to be £1 per day or in simply terms £365 per annum per set of keys. Of course if you have multiple sites then we can discuss this when we meet.  

  • How much is a callout fee?

    £40.00 + VAT per call-out, doesn't matter what time of day, how long the call-out lasts or the time of year. 

  • How quickly can you go live?

    As long as the alarm monitoring centre is notified that we are your nominated keyholder and we have your keys, once that is confirmed, that day! If it is a patrol when you give us the go-ahead. 

  • What area do you cover?

    Coventry and Warwickshire or anything within the CV post code district. Even though from time to time we do take work postcodeoutside of our area, it still has to be roughly 20 minutes for us to provide a good response time to comply with police guidelines. 

  • What sectors do you cover?

    Any, we cover retail, offices, factories, homes, school, student accommodation and so on. The list is endless!

  • How do I get a quote?

    Either contact us directly or go to the quote section of our website, fill the information in and we will get back to you within a day!

  • I am happy with the quote, what’s next?

    We would initially like to come out and take a look at your premises and then we would need to collect 2 sets of keys, you advise your alarm company and we are live that day.

  • How many sets of keys do you need?

    Usually, two sets of keys as we have two response officers in the area at night so either one of our officers can respond to your alarm. 

  • How long are your contracts?

    Good News! We don't do contracts, no fees, no penalty! However we can arrange a contract or mission statement if you like, we are totally flexible and will do our best to suit your needs. 

  • What do I tell my alarm company?

    Simply advise them PatrolGuard will be acting as your 'first keyholder' tell them our contact details, and that's it.

  • If I own or manage a student accommodation, can you help?

    Yes, we cover student lockouts, fire alarms and if student arrives out of hours, we can be there to give them keys and take them to their room.

  • What Alarms are covered?

    Generally, intruder alarms and fire alarms. Think of something different, let us know and we can see if we can help.

  • Can you guarantee a response time?

    Even though we cannot always guarantee our response time, our average time to site is 12 minutes within the area that we cover. On occasion, we are busy attending other call-outs so we can take longer.

  • Do you ever call me?

    Only if absolutely necessary, and that would generally mean there is a problem.

  • How do I cancel?

    Simply advise us, we will organise a time for your keys to be returned. We cancel the service upon request. 

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