privacy

Patrolguard Privacy Policy  

Privacy policy

This Privacy policy explains how PatrolGuard Limited may gather, hold, record or share personal data. At PatrolGuard we take the protection of our client’s data very seriously and therefore have invested in the Cyber Essentials certification scheme. This is aligned with the international standard for Information Security: ISO27001. We may update this policy from time to time to ensure we remain in keeping with current regulations.  If we make any changes to this policy, we will update the revision date found at the bottom of this policy.

Who are ‘we’?
This policy is for PatrolGuard Ltd (“Patrolguard”, “we”, “us”), we are a limited company by guarantee registered in England and Wales (06616355), our Registered Office is Unit 9 / 10 Scar Bank, Warwick, Warwickshire, England, CV34 5DB.
PatrolGuard is registered with the Information Commissioner's Office (ICO) as a data controller ZA827333

What information do we collect?
To be able to provide you with our services and support, we must process your personal data. Some of the personal information will be provided by you directly, as well as additional personal information that PatrolGuard collects.
The type of personal data we collect depends on the way you interact and use our services. For example, if PatrolGuard is being used to secure your personal property, we will require different information than if the service relates to business properties.

Information we collect about you

Name
Telephone number
Email address
Home address
Business details
Personal security information
Website interactions
We are committed to keeping your information up to date. If you believe that we have made an error, then please contact us as we have outlined below, and we will use reasonable endeavours to correct this.

Using your personal information
Some of the personal information we use is essential to be able to provide our services and support. For example, when making an application for security services from PatrolGuard, contact details are essential to be able to communicate and progress an application.

Details of how your information may be used are as follows (examples given are not an exhaustive list)
For our general day-to-day data processing activities, to help us administer and monitor the services we provide.
For the provision of software or services to enable the management of our customers, staff and office administration.

For financial accounting.
To help us improve our services.
For any legal guidance in the provision of our services.
For Data analytics to see how you have interacted with the website.

How long we keep your information for

We will only keep your information for as long as necessary to perform our obligations and to fulfil the original processing purpose. Based on the legal basis we may need to keep some information for longer i.e., to comply with tax and accounting law and in some cases, we will anonymise your information so that it can no longer be associated with you by removing your personal identifying details from the system.
When establishing our Retention Schedule, we consider the legal basis, the sensitivity of the information, the type of information and once the retention period has ended how we deal with the information.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Transfer of data outside of the EEA

Please note that some data recipients may be located outside the EEA. we will make sure that it is protected in the same way as if it was being used in the EEA, ensuring adequate safeguards are in place to provide an adequate level of data protection. If you would like more information on the specific mechanism used, please contact the Data Protection Officer.

Rights

Your rights under the data protection legislation are as follows.
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making including profiling
To exercise any of your rights please contact our Data Protection Officer who will be able to provide further information.

Questions & Complaints

If you have any questions on this policy or how PatrolGuard handles your personal information, please contact our Data Protection Officer.
If you are unhappy with how your information is being processed and wish to make a complaint, please contact:

Data Protection Officer
Patrolguard Ltd.,
Unit 1, Athena Court
Tachbrook Park,
Leamington Spa
Warwickshire
CV34 6RT

control@patrolguard.co.uk

If you remain unsatisfied you can make a complaint to the Information Commissioner (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
casework@ico.org.uk
ico.org.uk/global/contact-us/

Last updated: January 2023
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