Your Journey with PatrolGuard: From Security Enquiry to Full Protection

If you’re looking for a professional security services provider in Coventry or Warwickshire, you’re in the right place.

Since 2008, PatrolGuard has been trusted to protect businesses across multiple industries, from small offices to large commercial sites. But what actually happens when you sign up for our services? How long does it take? And what should you expect along the way?

Here’s a step-by-step look at your journey with PatrolGuard — from your first enquiry through to handing over your keys with complete peace of mind.

Step 1: What Happens When I Enquire?

When you contact PatrolGuard, the first thing we do is arrange an initial conversation to understand your needs. During this call, we’ll discuss the services that could benefit your business most — whether that’s mobile patrols, alarm response, key holding, or lock-up services.

Depending on the outcome, we’ll either:

• Send you a formal quotation via email, or
• Arrange a site visit at a time that suits you, so you can see your options in more detail and get answers to your questions.

Step 2: What Information Do I Need to Provide?

To prepare an accurate quote, we’ll need some basic details:

• Your full name and contact information
• Your company name
• The full postal address of the site
• A brief description of the security services you’re interested in

💡 You can quickly provide these details using our online Quote Request form.

Step 3: Do You Need to Visit My Site?

In many cases, yes. We prefer to meet clients in person, as it builds trust and allows you to feel confident leaving us with your keys. Face-to-face meetings also ensure we fully understand your site’s requirements.

Step 4: How Long Does It Take to Get a Quote?

• Without a site visit – You may receive a quote in as little as one hour.
• With a site visit – A formal quotation is usually provided the same day, or within two working days at the latest.

Step 5: What Happens Once I Accept the Quote?

When you accept, our Operations Manager, Gareth, will arrange a convenient time for a detailed site survey. This ensures we have everything we need to:

• Safely access your property
• Manage alarm systems correctly
• Understand specific patrol or lock-up procedures
• Train our officers to your site’s exact requirements

Step 6: How Quickly Can Services Begin?

In most cases, once the site survey is complete, we can start the same day. As soon as you inform your monitoring company that PatrolGuard is the first keyholder, we’re ready to respond to alarms that very night.

Step 7: How Long Are the Contracts?

Our standard key holding contracts run for 12 months. However, we understand every business is different, which is why we also offer short-term and flexible solutions to suit your budget and requirements.

Step 8: How Often Is the Contract Reviewed?

Contracts are reviewed annually. If your details change — for example, if a new staff member is appointed to oversee security — we can update your records at any time with just a quick call.

Get Your Free Quote Today

Ready to protect your business with a trusted local security company?

👉 Request your free, no-obligation security quote today via our Quote Request page or call us directly on 0845 370 5098.

At PatrolGuard, your safety is our priority. We’ve been securing businesses across Coventry and Warwickshire since 2008 — let us do the same for you.